Use good interview techniques
Successful intranets are delivered on the back of an in-depth understanding of staff needs and issues. This involves getting out from behind the desk and spending time with operational and frontline...
View ArticleMeeting your intranet users
Intranets serve a diverse range of users in organisations, from staff in head office to those in regional offices, or on the front line. These users are not all the same, and do not have the same...
View ArticleFast-tracking research with paired interviews
Trying to understand and evaluate even simple collaborative activities, such as document creation, can be time consuming and difficult using traditional one-on-one research techniques. Does it really...
View ArticleSelecting staff for interviews
Last month’s article Staff interviews as simple knowledge mapping explored the value of conducting one-on-one discussions with staff, when planning knowledge management or intranet projects. This...
View ArticleStaff interviews as simple knowledge mapping
Staff interviews involve conducting one-on-one discussions with staff throughout the organisation. These are designed to identify key knowledge needs, gain an understanding of the organisation, and...
View ArticleCommon intranet questions, unique solutions
Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration. Common questions For those new to...
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Field research is vital when designing enterprise mobile solutions
Diagram created by Giant Ant For many years now, we’ve highlighted the importance of understanding staff needs when designing or redesigning an intranet. This needs to be structured research (as...
View ArticleWhat intranets can do for … engineers
Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie openings for the...
View ArticleWhat if the Mad Men ran intranets? (Step Two newsletter for March 2015)
The world of Mad Men in the advertising industry is glamorous and cut-throat. What would our intranets and digital workplaces look like if they were run by Mad Men? This is what we explore in this...
View ArticleConduct intranet research with the whole workforce
Workplaces have dramatically changed over the years and we can no longer assume that the audiences we are designing for are in the same building or even employed by the same company. Regardless of the...
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Designing a new group intranet at the National Roads & Motorists’ Association
As Australia’s largest member organisation, the NRMA has long since branched out beyond its original roadside service offering to encompass hire cars, holidays and much more. The challenge was to...
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Designing a global intranet for an intergovernmental agency
The International Institute for Democracy and Electoral Assistance (IDEA) supports democracy worldwide, working from its headquarters in Stockholm, Sweden. The challenge was to design a global...
View ArticleFinding staff for intranet research
To deliver a great intranet, intranet teams need to really understand what staff do. One of the best ways to understand the tasks and roles undertaken in an organisation is to conduct one-on-one...
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Never underestimate the power of a colourful room
In recent times, we’ve been doing a lot of work in the university space, typically around determining a practical strategy for a new intranet/portal (depending on what you call it). Our work is always...
View ArticleA timely reminder that intranet users are not all the same
Rebecca Rodgers, who runs our Brisbane office, is currently working with a large Australian community services support organisation. The project started with field research, and will shortly lead into...
View ArticleInsight is more important than numbers
All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups of interest. Many...
View ArticleInsight is more important than numbers
All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups of interest. Many...
View ArticleResearch questions for enterprise mobility
This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were some intense discussions about this rapidly evolving space. In...
View ArticleWhat if the Mad Men ran intranets? (Step Two newsletter for March 2015)
The world of Mad Men in the advertising industry is glamorous and cut-throat. What would our intranets and digital workplaces look like if they were run by Mad Men? This is what we explore in this...
View ArticleClik here to view.
Never underestimate the power of a colourful room
In recent times, we’ve been doing a lot of work in the university space, typically around determining a practical strategy for a new intranet/portal (depending on what you call it). Our work is always...
View Article
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