Research questions for enterprise mobility
This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were some intense discussions about this rapidly evolving space. In...
View ArticleInsight is more important than numbers
All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups of interest. Many...
View ArticleA timely reminder that intranet users are not all the same
Rebecca Rodgers, who runs our Brisbane office, is currently working with a large Australian community services support organisation. The project started with field research, and will shortly lead into...
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Never underestimate the power of a colourful room
In recent times, we’ve been doing a lot of work in the university space, typically around determining a practical strategy for a new intranet/portal (depending on what you call it). Our work is always...
View ArticleFinding staff for intranet research
To deliver a great intranet, intranet teams need to really understand what staff do. One of the best ways to understand the tasks and roles undertaken in an organisation is to conduct one-on-one...
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Designing a global intranet for an intergovernmental agency
The International Institute for Democracy and Electoral Assistance (IDEA) supports democracy worldwide, working from its headquarters in Stockholm, Sweden. The challenge was to design a global...
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Designing a new group intranet at the National Roads & Motorists’ Association
As Australia’s largest member organisation, the NRMA has long since branched out beyond its original roadside service offering to encompass hire cars, holidays and much more. The challenge was to...
View ArticleWhat if the Mad Men ran intranets? (Step Two newsletter for March 2015)
The world of Mad Men in the advertising industry is glamorous and cut-throat. What would our intranets and digital workplaces look like if they were run by Mad Men? This is what we explore in this...
View ArticleWhat intranets can do for … engineers
Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie openings for the...
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Field research is vital when designing enterprise mobile solutions
Diagram created by Giant Ant For many years now, we’ve highlighted the importance of understanding staff needs when designing or redesigning an intranet. This needs to be structured research (as...
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