Intranet redesign for Canon Australia
This case study outlines the process undertaken by Canon Australia to evaluate and redesign their corporate intranet, including an overview of the innovative IA developed.The post Intranet redesign for...
View ArticleNeeds analysis from a distance
There are practical ways to understand the needs of staff who are located in remote or regional locations.The post Needs analysis from a distance appeared first on Step Two Designs.
View ArticleUse good interview techniques
Following a core set of guidelines will greatly improve the effectiveness of staff interviews.The post Use good interview techniques appeared first on Step Two Designs.
View ArticlePlanning your SharePoint intranet project
While broadly like any other intranet project, SharePoint intranets bring unique opportunities and challenges.The post Planning your SharePoint intranet project appeared first on Step Two Designs.
View ArticleCard sorting: online versus offline
When should online card sorting be used, and how to make the most of it as a research technique?The post Card sorting: online versus offline appeared first on Step Two Designs.
View ArticleCommon intranet questions, unique solutions
Intranet teams seeking insight from other organisations need to adapt ideas to fit their unique circumstances.The post Common intranet questions, unique solutions appeared first on Step Two Designs.
View ArticleCollaboration: questions to ask
Staff and business areas often identify a need for collaboration tools, without knowing what the best solution would be. They may have some familiarity with a handful of tools, but not know how others...
View ArticleClik here to view.
Planning your SharePoint intranet project
Starting a SharePoint intranet project, whether creating a new intranet or redeveloping an existing one, can be daunting. Alongside strategy and design questions are now a myriad of technology...
View ArticleClik here to view.
Card sorting: online versus offline
Card sorting is a common technique within user-centred design (UCD) methodologies. It’s also an activity that can polarise opinions; people either believe in it, or think it’s a waste of time. There...
View ArticleCommon intranet questions, unique solutions
Intranet professionals often ask questions of their peers in the hope that the experience of others can provide a starting point for planning and inspiration. Common questions For those new to...
View ArticleWhat intranets can do for … engineers
Organisations, like people, are often successful because of their strengths. These strengths may sometimes also have a shadow side. Understanding that within these shadows lie openings for the...
View ArticleInsight is more important than numbers
All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups of interest. Many...
View ArticleFinding staff for intranet research
To deliver a great intranet, intranet teams need to really understand what staff do. One of the best ways to understand the tasks and roles undertaken in an organisation is to conduct one-on-one...
View ArticleClik here to view.
Designing a global intranet for an intergovernmental agency
The International Institute for Democracy and Electoral Assistance (IDEA) supports democracy worldwide, working from its headquarters in Stockholm, Sweden. The challenge was to design a global...
View ArticleClik here to view.
Designing a new group intranet at the National Roads & Motorists’ Association
As Australia’s largest member organisation, the NRMA has long since branched out beyond its original roadside service offering to encompass hire cars, holidays and much more. The challenge was to...
View ArticleConduct intranet research with the whole workforce
Workplaces have dramatically changed over the years and we can no longer assume that the audiences we are designing for are in the same building or even employed by the same company. Regardless of the...
View ArticleResearch questions for enterprise mobility
This week I ran my new enterprise mobility workshop in Australia for the first time. We had a great group of participants, and there were some intense discussions about this rapidly evolving space. In...
View ArticleInsight is more important than numbers
All great intranet solutions, and indeed most great business solutions, rely on gathering information from and about the intended audiences, consumers, stakeholders or other groups of interest. Many...
View ArticleA timely reminder that intranet users are not all the same
Rebecca Rodgers, who runs our Brisbane office, is currently working with a large Australian community services support organisation. The project started with field research, and will shortly lead into...
View Article